Terms and Conditions

Privacy Policy

By using this website, you are agreeing to the following Privacy Policy.

MoonsilkEmbroidery.wixsite.com/home, referred to as "this website" hereafter, is an individual's business website but also is hosted by Wix.com. I cannot guarantee what Wix.com will or will not do with your data, and I cannot be held accountable for any misconduct on the part of Wix.com. I am only accountable for how I personally use your data.

Data collected on this website:

Data collected on this website includes but may not be limited to:

All information submitted by use of any contact form
Country of user location
Time spent on this website
Pages visited

All information is stored in Wix.com's servers, as well as Google.com's servers should you submit a contact form as the form will be forwarded to my email. In the event of a security breach, I will only be able to contact anyone who has left an email address with me through a contact form.

These terms and conditions set the rules for how you are allowed to use my website, interact with my art and order commissions. These terms are subject to change without notice so please check them out before ordering a commission, even if you've read them before.

USING MY WEBSITE

My website is free to use and art hosted on my website is free to view as-is
You may not download my art
You may not upload my art onto any other website, be it personal, commercial, or social media, without my explicit permission.

COMMISSIONS

Ordering a commission consists (more or less) of the following steps:

Contacting me with an idea or concept
We work together to finalize the design
Deposit
I create the art
Approval
Payment
I send the art to you

DESIGNS

You are free to submit any design to me. I will not accept designs that are bigoted or cruel in nature, and am the final authority on what I will accept. Art created by independent artists must be submitted with approval from the original artist, with them knowing I will be payed to recreate their work. I may alter a design to make it fit the medium of textile art and my skill level.

I do not do cross stitch or counted work. All of my work is free-hand/surface embroidery. If you have a particular pre-made pattern in mind and aren't sure if it's counted or free-hand, please feel free to ask!

DEPOSIT
An initial deposit of $100 CAD must be payed. I will send you an invoice via eTransfer (Canada only), Stripe, or PayPal. Local commissioners may chose to pay me with cash. This deposit is NONREFUNDABLE, even if you decide to cancel the commission or are not satisfied, or any other reason.

CREATION
Creation may take quite some time, depending on the complexity of the piece. I will send you photographic updates as time goes on, and may ask for your input for certain aspects. Please remember that monitors may alter the colours they display, so a photo is not 100% accurate representation of what a piece will look like. As creation goes on, I may need to take breaks either for my own mental health or to procure additional supplies.

APPROVAL, PAYMENT AND DELIVERY

Once I am done, I will send you a photograph of the finished product. For the most part, changes are unlikely at this stage. The piece will be cut out and the edges finished, or it will be in a hoop. Changes like the framing of the piece are possible. Once you are satisfied, I will calculate the bill and send you an invoice. At this step we will go over how you want to handle shipping. (Local clients will be able to arrange pick up.) Clients are expected to pay for tracking and package insurance, if desired. All packages will be shipped through Canada Post, unless you have a specific carrier you prefer.

ONCE I HAVE MAILED THE PACKAGE I AM NO LONGER RESPONSIBLE FOR WHAT HAPPENS TO IT. Please expect delays, customs fees or loss. If you pay for package insurance, I will be able to at least partially refund you if the piece is lost or damaged.

Once you have received the piece, it is your responsibility. Any damage that occurs post-delivery is not grounds for a refund or any other compensation. If possible, I may offer restoration at my usual rate.